D&D invoices get paid. The dispute file stays unfinished.
When current shipments take priority, finance may pay a D&D charge before the records needed to question it are together.
We help operations and audit teams at mid-market and larger importers and NVOCCs gather records and prepare commercial dispute files, for both paid invoices and new charges under review.
What remains in the file
The billed days do not match the free time correspondence. The B/L is in email, gate records sit with the drayage provider, and the empty return confirmation is missing. Another shipment takes priority; the notice gets paid before anyone completes the review.
That is enough to start with. You do not need a complete file before we can begin.
Gathering records and preparing disputes
We begin with your debit notices, B/Ls, free time terms, carrier correspondence, and available gate and empty return records. We identify gaps and chase missing records with the contacts your team authorizes us to approach. Your team provides access, introductions and any records that must be requested through your own accounts.
We check billed days against the available records. You receive an organized file, a chronology by container and B/L, and a clear account of any remaining gaps. Where the evidence supports a commercial dispute, we also prepare draft language tied to the records for your review.
Keeping files moving with your team
As records and carrier replies arrive, we update the file and chronology, follow up on outstanding records, and prepare draft responses where supported.
Your team supplies shipment context, reviews the drafts and decides whether to submit or respond. You retain the carrier relationship and all settlement decisions. Together, we track what is outstanding and what needs your attention.
Our role is commercial dispute preparation and support. We do not provide legal advice or representation, and working with us does not create an attorney–client relationship. The evidence may not support a dispute, and carriers may decline a request. Recovery or adjustment is not guaranteed.
Discuss your files and support
Start with a file that needs attention and how your team handles disputes today. On the call, we can agree the records follow-up scope, responsibilities, working cadence and commercial terms.
Talk through your files